512 City Design, LLC – Billing & Payment Policy
Our Commitment to You
At 512 City Design, we are committed to delivering high-quality digital services and maintaining strong, long-term relationships with our clients. To ensure we can continue providing reliable service, we’ve outlined our billing and payment process below.
Billing Terms
Invoices are issued with Net 15 terms
Payment is due within 15 days of the invoice date
Payment instructions are included on each invoice for your convenience
Helpful Reminders
We understand that busy schedules can sometimes cause invoices to be overlooked. To help keep everything on track, we provide gentle reminders:
After the due date: You’ll receive a friendly email reminder with a payment link
15 days past due: A member of our team will personally reach out to assist
30 days past due: A mailed statement may be sent as an additional reminder
Our goal is always to make payment as simple and convenient as possible.
If You Need Assistance
If you ever have questions about an invoice or need help coordinating payment, we’re here to help. Open communication allows us to work together and avoid any interruptions to your services.
Continued Service
To maintain the quality and consistency of our services:
Accounts with overdue balances may experience temporary service pauses until payment is received
We will always make multiple attempts to communicate before taking any action
Final Notice & Next Steps
In rare situations where an account remains unresolved after multiple notices:
A final written notice will be provided
If no response or payment is received, the account may be referred to a third-party collections partner
This step is always a last resort, and we strive to resolve all matters directly with our clients whenever possible.
Keeping Things Running Smoothly
To ensure uninterrupted service, we recommend:
- Keeping your contact information up to date
- Monitoring invoice emails
- Reaching out if any questions arise
We Appreciate Your Partnership
Thank you for choosing 512 City Design. We value your business and look forward to continuing to support your growth.